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Regular Servicing

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After sales support

At Turtle Productions Ltd we recognise that once we’ve restored or built you your new pond, it can be quite daunting to be left alone to run it. We want you to gain maximum enjoyment from pond keeping, so are always there either there at the end of a phone or e-mail, or available to visit, to help you with any difficulties. Many of our clients retain our services at least once a year to come and service their pond. A little like buying a new car which needs it’s ‘regular’ check-up, we come to you and can either maintain, or help you to maintain your own pond.

Annual pond maintenance
Over 70% of our clients retain our services at least once a year to come and service their pond. A little like buying a new car which needs its ‘regular’ check-up, we come to you and can either maintain, or help you to maintain your own pond. Our service involves a combination of the service components below, as well as anything else relevant to your bespoke aquascape.
We also carry spares and sundries which may be of interest to you – for example, nets, recommended fish foods, additional aquatic plants etc. Once your pond has been serviced, we report back, help train you as necessary and provide any advice necessary to help see you through the next year.
Regular servicing
We also provide a more regular service if and as you require our help. We can service your pond monthly, bi-monthly, six-monthly, in preparation for a special event – anything or anytime you need us, you just need to call. Our primary aim here is to ensure your filtration system is regularly maintained, your aquatic plants are kept in best condition and anything else that’s required at the time, is undertaken.
Our aim is that pond keeping should be a pleasure, not a chore. If
that means we do the dirty work, then we’re more than pleased
to help you.
Service components
  1. Lift, clean and service your pond pumps
  2. Strip and clean your filter
  3. Replace the ultra violet clarifier (UVC) tube – they last about a year so if your pond is going green, it’s a fair bet that your bulb has blown
  4. Replace the serviceable seals in your filter
  5. Remove and clean the quartz tube in your filter
  6. Net (or vacuum) dirt from your pond floor
  7. Cut back / trim / divide / reduce / add to your aquatic plant stock
  8. Treat the fish ready for the season ahead
  9. Treat any evidence of blanket-weed
  10. Anything else that may be relevant to your specific pond