Privacy Policy

Effective Date: 20^th March 2020

Last Updated: 1st July 2025

At Turtle Productions Ltd, we are committed to protecting your privacy and handling your personal data with care and transparency. This Privacy Policy explains how we collect, use, store and share your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website (www.turtleproductions.co.uk) or engaging with us by phone, email, or social media, you agree to the practices described in this policy.

1. Who We Are

Turtle Productions Ltd provides pond and lake construction, maintenance, and related landscaping services across the UK. If you have any questions about this policy or how we process your data, you can contact us at:

Email:  info@turtleproductions.co.uk

Tel: 01453 297050

Address: Turtle Productions Ltd, GL10 2LW, United Kingdom

2. Information We Collect

We may collect the following types of personal data when you use our website or communicate with us:

• Your name and contact details (email, phone number, address)
• Enquiry details (e.g. pond specifications, site info, budget)
• Communications via email, phone, or social media
• IP address and device information (via cookies or analytics)
• Any additional information you provide in a contact form or conversation
• We do not collect or store your payment card details via our website.
  
  
  

3. How We Collect Your Data

We collect your data when you:

• Fill in a form on our website
• Call, email, or message us on social media
• Use our website, which may use cookies or third-party tracking tools
• Subscribe to a newsletter (only with your consent)

4. Why We Process Your Data (Lawful Basis)

We process your personal data under the following lawful bases:

• Contract: To respond to enquiries, prepare quotations, and deliver our services
• Consent: For marketing or when using non-essential cookies (you may withdraw consent at any time)
• Legitimate Interest: To improve our services and maintain customer relationships
• Legal Obligation: To comply with financial, tax or regulatory obligations

5. How We Use Your Data

We may use your personal data to:

• Respond to your enquiries and provide quotations
• Carry out work on-site or coordinate service visits
• Send service-related updates or communications
• Improve our website and user experience
• Comply with legal obligations

We will never sell or rent your personal data to third parties.

6. Sharing Your Data

We may share your data with trusted third-party service providers, including:

• Website hosting and maintenance providers
• Analytics providers (e.g. Google Analytics)
• Email service providers (e.g. for newsletter delivery)
• Subcontractors involved in your project (when necessary)

All third parties are contractually bound to handle your data securely and lawfully.

7. Data Retention

We retain personal data only for as long as necessary:

• Enquiry/contact data: retained for up to 2 years unless a service contract is initiated
• Customer and project data: retained for a minimum of 7 years to comply with HMRC regulations
• Email communications: retained for as long as necessary to manage our relationship with you

When no longer needed, data is securely deleted or anonymised.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right to access – You can request a copy of the data we hold about you
• Right to rectification – You can ask us to correct inaccurate data
• Right to erasure – You can ask us to delete your data where we have no lawful basis to keep it
• Right to restrict processing – You can limit how we use your data
• Right to object – You can object to direct marketing or our processing based on legitimate interests
• Right to data portability – You can request your data be transferred to another provider

To exercise these rights, contact us at: info@turtleproductions.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.

9. Cookies and Tracking

We use cookies to enhance your website experience and collect anonymised visitor data. You can control cookie use via our cookie banner or through your browser settings. For more information, please refer to our Cookie Policy.

10. External Links

Our website may contain links to external websites. While we aim to include only safe, reputable links, we are not responsible for the content or practices of external sites. You visit these at your own risk.

11. Social Media & Third-Party Platforms

We may interact with you via platforms like Facebook, Instagram, or WhatsApp. Please use caution when sharing personal details on social media and avoid posting sensitive information publicly. We will never ask for personal details via social media messaging and encourage direct contact via phone or email for private matters.

12. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the date updated above. We encourage you to review this policy periodically.